Shipping policy

Shipping Policy
Last updated: August 29, 2026

Thank you for shopping with Boxstate. This Shipping Policy outlines how we process and deliver orders placed through our website.

Order Processing

All orders are processed within up to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

In periods of high order volume, processing times may be slightly delayed.

Shipping Method & Rates

Orders are primarily shipped via FedEx. Depending on your location, other carriers may be used instead (for example, certain international destinations may ship via USPS or a local courier).

Shipping is calculated based on the number of pairs in your order:

  • 1 pair: $65
  • 2 pairs: $50
  • 3 pairs: $30
  • 4 or more pairs: Free

Any applicable taxes or duties for international orders are the responsibility of the customer unless otherwise stated at checkout.

Shipping Times

Estimated delivery time varies by destination and order size, in addition to processing time:

  • Domestic (US): 5–12 business days
  • International: 7–16 business days

Larger orders may take slightly longer to consolidate and ship. These timeframes are estimates only and may vary due to shipping carrier delays, customs processing, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number that allows you to track your shipment with the relevant carrier.

Please allow 24–48 hours for tracking information to become available.

Lost or Delayed Packages

Boxstate is not responsible for shipping delays caused by carriers, customs, weather conditions, or other factors outside of our control.

If your package appears to be lost in transit, please contact us at:
support@boxstate.co

We will do our best to assist you in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Boxstate is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately — we cannot guarantee changes once an order has shipped.

Damaged Packages

If your order arrives damaged, please contact us immediately at:
support@boxstate.co

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will evaluate the situation and work to resolve the issue.

Contact

If you have any questions about shipping, please contact us at:
support@boxstate.co