Refund policy
Return & Refund Policy
Last updated: August 28, 2026
We want you to be happy with your purchase. Returns are accepted only in cases of damage, defects, or an error on our part (wrong item shipped, wrong size delivered, etc.).
We do not guarantee returns or exchanges for sizing issues, change of mind, or personal preference. These situations are evaluated on a case-by-case basis at our discretion, and we cannot promise a return will be accepted.
If you believe you've received a damaged, defective, or incorrect item, you have 14 days after receiving your item to request a return.
How to Start a Return
To initiate a return, you must contact our support team at support@boxstate.co with details and, if applicable, photos of the issue.
Once your request is reviewed, we will let you know whether the return is approved and, if so, provide you with the appropriate return address and instructions.
Please note that contacting us before sending a return is mandatory. Returns sent without prior authorization and without receiving the official return address from our support team will be the responsibility of the customer. In such cases, Boxstate will not be held liable for lost, misdirected, or unprocessed return shipments.
Items sent back to us without first requesting and receiving return approval will not be accepted.
To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
For any questions regarding returns, you can contact us at support@boxstate.co.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-made or personalized products
- Special orders
- Items that have been used, worn, or returned in a condition different from when they were originally received
- Sizing issues or change-of-mind requests (not guaranteed, evaluated case-by-case)
We also reserve the right to refuse returns that do not comply with our return policy or that are sent without prior authorization.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you have questions about whether your item is eligible for return, please contact us at support@boxstate.co before initiating the return.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have (if the return is approved), and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive your return, we will inspect the item and notify you whether your refund has been approved or rejected.
All returned items will be inspected upon arrival. Items returned in used, damaged, or altered condition may be refused or subject to a partial refund.
If your refund is approved, it will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Original shipping costs are non-refundable unless the return is due to an error on our part.
If more than 15 business days have passed since your refund was approved, please contact us at support@boxstate.co.
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